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Privacy Notice

 

UPDATED: 25 July 2024

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Rivers of Life care very much about your privacy and well-being. This Privacy Policy explains how we collect and use personal information. 

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By using this website, or providing us with information in any way, you are accepting the terms of our Privacy Policy. Your personal information will be used for the specific purposes set out in this policy.

Information we collect

As part of the process, we receive, collect and store any information you enter on our website or provide us in any other way. Through, but not limited to:

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  • Contact requests and forms;

  • Donation details through related forms, PayPal or other means;

  • Comments and feedback;

  • Correspondence through email or post;

  • Information taken from a telephone conversation and confirmed in writing;

  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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We collect such non-personal and personal Information for the following reasons:

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  • To communicate with you and understand your needs to provide you with better service;

  • To be able to contact our website Visitors and Users with general or personalised service-related notices if requested;

  • To analyse and improve the business function of our website;

  • To comply with any applicable laws and regulations.

How we store, use and share the information we collect

  • We will not send you an email without your consent; we may occasionally send you an email inviting you to join a mailing list or announcing news.

  • Information received in gift aid forms will be processed by the HMRC for their records.

  • We will not usually share any information we hold about you with others without your prior consent; we may on rare occasions be required to release information to comply with law enforcement.

  • All information is strictly confidential except where otherwise stated in this Privacy Policy.

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Our ministry website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to communicate our Services with you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by Rivers of Life adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Requesting access to, updating or removing your data

You have the right to request details of all the information we hold about you, or to update the information we hold, or have it removed. If you don’t want us to process your data anymore, please contact us at data@riversoflife.uk or write to us at the address below.

Your rights

As an individual, you have control over what information we hold about you, how it is used, and whether you are happy for us to keep it. General Data Protection Regulation (GDPR) states that you have:

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  • The right to be informed – to know what information we collect about you and why. This Privacy Policy is in response to this right;

  • The right of access – to see what information we hold about you and to verify the lawfulness of our processing of your data;

  • The right to rectification – to rectify the information we hold if it is incomplete or inaccurate;

  • The right to erasure – ‘to be forgotten’; to have your information removed;

  • The right to restrict processing – to change the way in which we use your data;

  • The right to data portability – to obtain your information in order to transfer it to another service or organisation;

  • The right to object; and – to object to the way in which we are using your data;

  • The right not to be subjected to automatic decision making including profiling – to have your information removed from any databases subject to automatic decision-making processes;

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To exercise any of your rights regarding your personal information, please contact us at data@riversoflife.uk or write to us at the address below.

Complaints

If you have any complaints regarding the handling of your data, please contact us at data@riversoflife.uk or write to us at the address below.

Privacy Policy updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold about you.

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By email:  data@riversoflife.uk

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